Terms & Conditions

Payment

Deposits can be payable by Debit card or Cheque, balance is payable during your stay by Debit card or cash.

Credit cards are also accepted.

General

All damages including accidental damage must be paid for during your stay without exception

Smoking is strictly forbidden throughout the entire building this includes the en-suites and windows

Cancellation Policy

We strongly recommend you take out adequate Travel Insurance to cover payments required due to cancellations

Deposit is non-refundable

Cancellation fees will apply as follows:

56 days or more before arrival deposit only
55-28 days charge will be 35% of booking total
14-27 days 50%
6-13 days 65%
1-6 days 80%
arrival day 100%.

Privacy Policy

This privacy policy sets out how Claremont Guest House uses and protects any information that you provide when you use this website.

The Claremont Guest House is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Claremont Guest House may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 3rd of May 2018.

What information do we collect?

We may collect the following information

  • Your name and title
  • Contact information including postal and email addresses
  • Relevant landline and mobile telephone numbers

What do we do with this information?

This information helps us to understand your needs and provide you with a better service. We are likely to use it in the following ways:

Internal record keeping.

  • Completion of Guest Registration Forms (required by law).
  • We may periodically send promotional emails about special offers or other information which we think you may find interesting using the email address you provided.
  • We never sell, distribute or lease your personal information to third parties.

Information Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to third-party websites

Throughout our website you will find links to other websites of interest. Please note that we do not have any control over any third-party website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Booking Service

We use a professional booking service, Freetobook, to process bookings etc. Freetobook operate under their own privacy policy which can be found on their site.

Use of Cookies

Cookies are small computer files which ask permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

The Claremont Guest House,
4 Eastmount Road,
Shanklin,
Isle of Wight,
PO37 6DN

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible at the above postal and email addresses. We will promptly correct any information found to be incorrect. Please be assured of our commitment to providing you with the best service at all times.

If you have any questions please either call us on 01983 862 083 or 07746 818 284

or email us on reception@claremontshanklin.co.uk